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Resolving issues when your credit bill of fare fails

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Sometimes you're unable to submit or update your credit carte information. This commodity describes some mutual error messages and how to solve them.

This article contains the following sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Customer Support

Resolving transaction errors

You might i of the following transaction errors when y'all submit your credit card information. Often, a telephone call to the credit card provider resolves many of the issues that cause this blazon of error, including: holds, credit limit issues, and transaction limits.

If you receive an error message upon saving the card, please try re-inbound your card once more subsequently clearing cache/cookies, but by using a dissimilar browser with the post-obit criteria in listen:

• Cardholder  field contains only the offset and final name of the cardholder when possible. Omit heart initials, centre names, and business concern names (unless the business proper noun is the sole name on the carte du jour).
• Postal Code  field contains merely the offset v digits if yous are in the United States. Do not include any extensions.
• State is required if you are in the US.

Resolving payment errors

You lot might see a payment mistake when you log in, after you lot accept entered your credit card information. We sympathise that cards elapse and things happen, so Zendesk provides a grace period allowing time to update the card.

In this example, you have an open invoice that we were unable to charge to your card on file.

With each failed charge, an email with more information about the specific payment attempt, including an error code and description, is sent to the billing contact(s) for the business relationship. The near mutual error codes are listed in the side by side section.

Oft these types of errors can be solved by updating your credit carte du jour information, to update your credit card on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The following table show some common error codes that might occur.

Mistake Code	Description	Resolution
iv - Hold-call	Pick-up bill of fare (no fraud)	Your card may have been reported lost or stolen, or the account has been closed. Telephone call your credit carte issuer (the phone number is usually on the back of your carte) to resolve the issue.
5 - Reject	Do non honor	Call your credit carte du jour issuer (the phone number is commonly on the back of your carte).
14 - Card No. Error	Invalid carte number	Re-submit your credit carte du jour, in example yous entered your card number incorrectly, or utilise a unlike credit menu.
41 - Hold-call	Option-up menu (fraud: lost card)	Your bill of fare may take been reported equally lost or stolen, or the account has been closed. Call your credit card issuer (the phone number is usually on the back of your carte) to resolve the upshot.
51 - Decline	Insufficient funds	Submit payment using a different credit card or call your credit card issuer (the phone number is ordinarily on the back of your menu) to make sure you accept sufficient funds to make the payment.
54 - Expired Card	Credit bill of fare has expired.	Submit payment with a credit carte du jour that isn't expired and update your payment information with the new card number.
57 -Serv not allowed	Transaction not approved	Call your credit card issuer (the phone number is unremarkably on the back of your card) and ask them to approve the transaction.
430190 - Not authorized	Bank has declined the transaction	Telephone call your credit bill of fare issuer (the phone number is usually on the back of your card) and ask them to approve the transaction.
430285 - Do not honor	Bank has declined the transaction	Call your credit card issuer (the phone number is ordinarily on the back of your card) and ask them to approve the transaction.
430360, 100 -- Not authorized, REJECTED	Insufficient funds in your account	Submit payment using a different credit carte or telephone call your credit card issuer (the phone number is usually on the dorsum of your bill of fare) to make sure you have sufficient funds to brand the payment.
430357 - Lost or Stolen Card	Bank has frozen your card because the bill of fare may accept been stolen or is missing	Contact your banking concern to have your bill of fare reactivated or ask the depository financial institution to issue you a new one.
430306 - Expired Card	Credit carte has expired.	Submit payment with a credit menu that isn't expired and update your payment information with the new card number.

Contacting Zendesk Customer Support

If you lot keep to receive errors and your credit menu provider cannot resolve the effect, contact Zendesk Customer Support for help. Provide the last 4 digits of your credit card, your subdomain (for example, mycompany.zendesk.com), the fault code, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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